Issue Description: When users attempt to reset their passwords using the "Reset Password" link sent via email, an endless loop occurs, prompting them to repeatedly enter their username/email address and receive another reset link without successfully resetting the password.
Cause: The problem arises from the caching of the login path (e.g., '/login' or any custom login URL) on the website. Due to caching, the password reset process gets stuck in a loop, continuously redirecting users without completing the reset request.
Solution: Excluding the Login Path from Cache
To resolve this issue, you need to exclude the login path from the website's caching mechanism. This ensures that the password reset process can access real-time information without being trapped in a loop.
Step-by-Step Guide to Exclude the Login Path from Cache:
Step 1: Identify the Login Path: Before proceeding, determine the URL of your website's login page. Typically, this is '/wp-login.php' for WordPress sites, but it might vary depending on custom configurations.
Step 2: Access your Cache Settings: Log in to your website's admin panel and navigate to the caching plugin or caching configuration if you are using server-side caching. Commonly used WordPress caching plugins are "W3 Total Cache" and "WP Super Cache."
Step 3: Locate the Exclusion/Ignore Settings: In your caching plugin's settings, search for the option that allows you to exclude specific URLs or paths from being cached. This might be labeled as "Exclusions," "Ignored Paths," or something similar.
Step 4: Add the Login Path to Exclusions: Add the login path you identified in Step 1 (e.g., '/wp-login.php') to the exclusion list. This ensures that the login page and its related processes, including password reset, bypass the cache and function in real-time.
Step 5: Save Changes and Clear Cache: Once you have added the login path to the exclusion list, save the changes in your caching plugin settings. Additionally, if your caching plugin provides an option to clear the cache manually, perform a cache purge to ensure the changes take effect immediately.
Verification: To verify that the issue is resolved, ask a test user to request a password reset and observe the process. The user should now be able to reset their password without encountering the endless loop.
If you encounter any further issues or need additional assistance, feel free to reach out to our support team.